This policy applies to all products purchased directly from weikav.com. As of July 2026, Weikav does not have any officially authorized distributors or resellers. If your product was purchased through a third-party channel (AliExpress, Shopee, Coupang, or any other reseller), please contact that seller directly for after-sales support and warranty service.

1. Returns (No Reason Returns)

We currently do not offer no-reason returns. Due to the high cost of international shipping and customs duties, we ask customers to carefully review product details before purchasing.

If your product has a quality issue, please refer to the Warranty section below.

2. Warranty Period

• The warranty period is 1 year, starting from the date the customer receives the product.
• This warranty applies only to products purchased directly through the Weikav official website (weikav.com).

3. What's Covered

Covered:

• Hardware defects occurring under normal use, including but not limited to: PCB malfunctions, LED/lighting component failures, unresponsive keys, and wireless connectivity module failures

Not Covered:

• Damage caused by accidents, misuse, liquid spills, drops, or pet damage
• Damage resulting from unauthorized disassembly or modification
• Issues caused by the customer flashing unofficial/third-party firmware on their own (see Section 10)
• Normal wear and tear (e.g. natural changes in switch feel over time)

4. What You'll Need for a Warranty Claim

To submit a warranty claim, please provide:

• Your order number
• A description of the issue
• Clear photos or a video showing the problem

Our support team may request additional diagnostic steps (e.g. testing via VIA, performing a reset) before confirming the final resolution.

5. How Claims Are Resolved: Parts First, Full Replacement If Needed

• For confirmed hardware issues within the warranty period, we will first send a replacement part (e.g. PCB, dongle) for the customer to install themselves.
• If the replacement part does not resolve the issue, or the issue cannot be fixed by replacing a single component, we will arrange a full replacement unit.

6. Discontinued Products

If an issue arises within the warranty period but the original model has since been discontinued and no replacement part or unit is available, we will offer the customer a substantial discount coupon toward purchasing an alternative model currently available on our site.

7. Shipping Costs

For confirmed warranty claims requiring a replacement part or unit, Weikav will cover the shipping costs (both the part/unit and shipping).

8. Third-Party Purchases

Since Weikav currently has no officially authorized distributors or resellers (as of July 2026), for products purchased through third-party channels:

• We are able to offer a certain level of technical support (e.g. software configuration, connectivity troubleshooting)
• However, for hardware-related warranty or replacement issues, customers will need to contact the original seller/platform directly, as we are not able to provide warranty service for these purchases

9. Lost Accessories (Not a Quality Issue)

For accessories lost due to customer error (e.g. losing the 2.4GHz dongle):

• We offer one free replacement (for official website orders only)
• The customer is responsible for the shipping cost of the replacement
• For any subsequent losses, the customer will need to purchase a replacement at their own cost

10. Firmware Flashing Risk

• If an issue results from a firmware update/flash that was guided by Weikav's official support team, Weikav will take responsibility, and the issue will be handled under normal warranty procedures.
• If an issue results from the customer flashing firmware on their own (including unofficial/third-party firmware), the customer assumes full responsibility, and this is not covered under warranty.

For any warranty inquiries, please contact us at support@weikav.com.